Design. Build. Optimize
Your Online Growth Partner
Last Updated: August 10, 2026
At inFocussed, we provide customized digital, creative, marketing, technical, and consulting services to businesses and organizations.
Because many of our services involve time, expertise, planning, creative work, strategy, resources, subscriptions, and customized deliverables, refunds are handled according to the nature and stage of the service.
This Refund Policy applies to services purchased from inFocussed unless a separate written agreement, proposal, quotation, or service-specific agreement provides different terms.
This Refund Policy may apply to services including, but not limited to:
Branding and graphic design
Logo and visual identity design
Website design and development
WordPress development
Website maintenance and support
SEO and local SEO
Digital marketing
Social media management
Content and marketing services
Advertising and campaign management
AI-related services
Consulting and strategy
Other digital services offered by inFocussed
Because different services have different delivery models, the refund treatment may vary depending on the service.
Most inFocussed services are customized according to the client’s requirements.
Once work has started, we generally cannot provide a full refund for time, work, resources, strategy, research, design, development, marketing activity, or other services already performed.
Any refund consideration will depend on:
The nature of the service
The amount of work completed
The project or billing stage
Approved milestones
Third-party expenses
Work already delivered
The applicable project or service agreement
For projects divided into milestones, each milestone represents a specific stage or portion of the agreed services.
A milestone payment may become non-refundable once the corresponding work has:
Started substantially;
Been completed;
Been delivered;
Been approved;
Been used by the client; or
Otherwise been performed as agreed.
Unused amounts may be considered for refund where appropriate after accounting for work already performed and non-refundable expenses.
For recurring services such as maintenance, SEO, social media management, marketing, consulting, or other monthly services:
Fees generally cover the service period for which payment was made.
Once work or services for a billing period have begun, that period’s payment is generally non-refundable unless otherwise agreed in writing or required by applicable law.
Cancellation of a recurring service generally applies to future billing periods and does not automatically create a refund for the current period.
Where an initial payment or deposit is required, it may be used to reserve project time, begin planning, research, setup, strategy, design, development, or other preparatory work.
Once work has commenced, such payments are generally non-refundable.
If you cancel a project or service after work has begun, you remain responsible for payment for services already performed and approved or committed expenses.
Where appropriate, we may refund an unused portion after deducting:
Completed work
Approved milestones
Time already spent
Third-party costs
Purchased licenses
Project setup costs
Other non-recoverable expenses
A change of preference, business direction, branding, strategy, design preference, marketing objective, or project requirements does not automatically qualify for a refund.
Where reasonable, we may work with you to modify the project within the original scope.
Requests that materially change the agreed scope may require additional fees.
For creative services such as branding, logo design, graphic design, content, or marketing materials, refunds are generally not available after work has been created or delivered solely because the client changes their preference.
Where revisions are included, we will provide the agreed revisions within the applicable scope.
Fees for SEO, digital marketing, social media management, advertising management, strategy, research, and similar services generally cover professional time and work performed rather than guaranteed business results.
We do not guarantee specific:
Search engine rankings
Traffic
Leads
Sales
Revenue
Followers
Engagement
Advertising results
Conversion rates
Return on investment
Failure to achieve a particular business result does not automatically qualify for a refund.
Advertising budgets paid directly to advertising platforms are separate from inFocussed service fees and are generally subject to the policies of the applicable advertising platform.
Third-party costs may include:
Domain registrations
Hosting
Premium themes
Plugins
Software
AI tools
Stock images
Fonts
Advertising platforms
APIs
Email services
SaaS subscriptions
Other third-party products or services
These costs are generally non-refundable once purchased or activated for a client unless the relevant third-party provider provides a refund.
Clients are responsible for providing required information, content, approvals, access, credentials, and feedback in a timely manner.
Delays caused by the client do not automatically create a right to a refund.
If a project remains inactive for an extended period because of client-side delays, inFocussed may pause or close the project and require the project to be rescheduled based on availability.
Additional work resulting from substantial delays may be charged separately.
If inFocussed is unable to provide a paid service due solely to circumstances within our reasonable control, we will make reasonable efforts to resolve the issue.
Where appropriate, we may provide:
Completion of the outstanding service
A revised delivery schedule
Replacement services
A partial refund corresponding to substantially unperformed services
Any refund will be assessed based on the circumstances and applicable agreement.
Refund requests should be submitted as soon as reasonably possible and should include:
Client name
Project or service name
Invoice or transaction information
Date of payment
Reason for the request
Relevant supporting information
We will review the request and respond based on the applicable agreement and this Refund Policy.
Where a refund is approved, it will generally be issued using the original payment method where reasonably possible.
Processing times may depend on the payment provider or financial institution.
Currency conversion differences, payment processing fees, or other non-recoverable charges may be deducted where permitted by applicable law and the applicable agreement.
If you have a concern regarding a payment or service, we encourage you to contact inFocussed before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.
Where appropriate, inFocussed may provide relevant project records, invoices, communications, approvals, and delivery information to a payment provider or financial institution in response to a disputed transaction.
Nothing in this section limits any rights provided by applicable law.
Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer or other legal rights that cannot lawfully be excluded or waived.
Where mandatory laws provide a right to cancellation, refund, or other remedy, those rights will remain unaffected.
We may update this Refund Policy from time to time.
The updated version will be published on our website with a revised “Last Updated” date.
For refund-related questions or requests, please contact inFocussed through the contact information provided on inFocussed.com.
inFocussed
Website: inFocussed.com